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Interactive demo

Voice to service report

Speak a quick job summary in the van; get back a structured, catalogue-matched report. The AI drafts language and flags what’s uncertain — the technician approves the facts.

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Who is using it

A field technician for a commercial-kitchen service company, sitting in the van after a job. The same flow fits HVAC, lifts, machinery and medical-device service.

What started the workflow

The technician taps “record” and speaks a 30-second summary of the repair they just finished at a bakery in Linz.

  1. Technician dictates the jobHuman

    Instead of typing a report on a phone with cold hands, the technician just talks for half a minute.

    • “Bäckerei Huber, Linz. Dough mixer squealing — drive belt worn
    • through, swapped it, greased the bearings. ~55 minutes. Used one
    • drive belt, bearing grease… two or three seals as well, need to
    • check the van. Told them the motor mount looks tired.”
  2. Speech-to-text + field extractionAIAI confidence 88%

    The recording is transcribed and the key facts are pulled into structured fields the office actually needs.

    • Customer: Bäckerei Huber, Linz
    • Work: replaced worn drive belt, greased bearings
    • Time on site: 55 min
    • Follow-up: motor mount worn — recommend replacement
  3. Ambiguity flagged, not guessedAIAI confidence 41%

    The parts count is genuinely unclear in the audio. The model marks it for confirmation instead of inventing a number that would later be billed.

    UncertainHeard “two or three seals” — quantity ambiguous. Parts field flagged for the technician to confirm.

  4. Completeness & catalogue checkBusiness rule

    Parts are matched to the van-stock catalogue, and a hard rule stops the report from being exported while a required field is still unconfirmed.

    Deterministic checkDeterministic: required-field gate (parts) + each part matched to a real catalogue SKU before it can appear on an invoice.

  5. Technician confirms the factsHuman

    The AI drafted the wording; the technician owns the facts. They fix the one ambiguous field in a couple of taps.

    Confirm parts used: drive belt ×1, bearing grease, and the seal quantity.

  6. Records update everywhereSystem

    One confirmed report fans out into every place the business needs it — no re-typing.

    • Customer service note (ready to send)
    • Invoice input: labour 55 min + belt + grease + 2 seals
    • Machine maintenance history updated
    • Follow-up task created: quote motor-mount replacement