7 docs tagged with "Appointment & Capacity"

Send reminders with confirm, cancel and reschedule actions to reduce no-shows and free capacity early.

Appointment businesses lose time-limited capacity when customers cancel. Match a cancelled slot to eligible waiting customers, send controlled offers, update the existing calendar, and measure recovered revenue.

Collect missed calls, web forms, WhatsApp messages and social enquiries into one structured queue, acknowledge the customer immediately and assign follow-up.

Handle approved booking questions in German, Albanian, English and other configured languages, with human escalation for exceptions.

Recommend an appropriate rebooking window based on the service cycle and remind customers who have not returned.

Collect reviews, detect recurring complaints, route serious cases to the owner and request reviews from satisfied customers.

Summarize bookings, cancellations, no-shows, recovered slots, new enquiries and lost capacity.