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Interactive demo

Cancellation & waiting-list recovery

A booking just cancelled. Offer the freed slot to the right waiting-list guest, one at a time, and refill it before the revenue disappears — with a human approving the offer.

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Kush e përdor

Front desk of a physiotherapy practice (the same flow fits salons, driving schools and clinics).

Çfarë e nisi rrjedhën e punës

A patient cancels an €80 Tuesday 14:30 slot by SMS, three hours before the appointment.

  1. Cancellation detectedSystem

    The freed slot enters a recovery queue. €80 of capacity is at risk of being lost for today only — it cannot be sold tomorrow.

  2. Eligibility & fairness rules appliedBusiness rule

    Only patients who opted in to short-notice offers and match this slot type and time window are considered. At most one offer is live at a time, so no one can be double-booked.

    Kontroll deterministDeterministic filter: opt-in flag = true, slot-type match, inside the patient’s stated availability, no active offer already outstanding.

  3. Waiting list rankedAIBesueshmëria e AI-së 72%

    The model ranks the three eligible patients by likely fit, using their free-text availability notes and visit history.

    • 1. Lira M. — “wants the earliest possible slot” · 3 past visits
    • 2. Arban K. — “flexible weekday afternoons” · 8 past visits
    • 3. Driton S. — “afternoons only, short notice fine”

    E pasigurtLira and Arban score almost the same. The ranking is a suggestion for a human, not an automatic decision.

  4. Front desk approve the offerHuman

    A staff member sees the suggestion and decides who to contact first. They stay accountable for the choice.

    Send the freed 14:30 slot to Lira M. first?

  5. One time-boxed offer sentSystem

    A single offer goes out by SMS/WhatsApp with a 15-minute window to accept. Nobody else on the list is disturbed yet.

  6. Patient acceptsCustomer

    The patient taps “Yes” six minutes later. The other patients were never contacted, so the list is not spammed.

  7. Calendar & records updateSystem

    The slot is rebooked, a confirmation and a reminder are scheduled, the waiting list is updated, and the owner’s weekly report increments recovered revenue.